Privacy Policy | Olivia Aurora

1. Introduction

At Olivia Aurora Health Coaching, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (oliviaaurora.com) and use our services.

2. Information We Collect

We collect personal information you provide directly to us when you:

Contact us via our website form.
Sign up for services or sessions.
Communicate with us through email, phone, or social media.

This information may include your name, email address, phone number, payment information, and any details you provide regarding your health and wellness goals.

3. How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our services.
Process transactions and send you payment confirmations.
Respond to your inquiries, requests, and customer service needs.
Personalize your experience and offer tailored content.
Communicate with you about promotions, updates, and offers (only if you opt-in).
Improve our Site and services based on user feedback.

4. Sharing Your Information

We respect your privacy and do not share, sell, or trade your personal information with third parties, except in the following circumstances:

Service Providers: We may share your data with trusted service providers, such as payment processors, only to the extent necessary to provide our services.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

5. Cookies and Tracking Technologies

Our Site may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse web traffic and improve functionality. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the Site.

6. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Retention of Data

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for us to process your data at any time.
Object to the processing of your personal data for marketing purposes.

To exercise these rights, please contact us at hello@oliviaaurora.com.

9. Children's Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: hello@oliviaaurora.co.uk